Frequently Asked Questions

Everything you need to know about shopping with Rapport.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally range from 7-14 business days.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging. Exchanges are free, while returns for a refund incur a small shipping fee.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or sizing down for a tailored look.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

Are your garments sustainably sourced?

At Rapport, we prioritize ethical manufacturing. 80% of our current collection is made from organic or recycled materials, and we partner exclusively with fair-trade certified factories.

Can I track my order once it has shipped?

Yes, as soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link to monitor your delivery in real-time.